Sales Policy for Soramavel

Effective Date: November 27, 2024

Welcome to Soramavel! We are thrilled to provide high-quality toys for children that foster creativity and imagination. Our goal is to ensure that every customer has a satisfying shopping experience. Below, you will find our sales policy, which outlines the terms and conditions for purchasing products from Soramavel.

1. Product Availability

All products on our website soramavel.com are subject to availability. While we strive to keep our inventory up-to-date, we cannot guarantee stock levels for every item. In the event that an item is out of stock, we will notify customers via email and provide an estimated restocking date, if available. We encourage customers to regularly check our website for updates.

2. Order Confirmation

After placing an order on our website, you will receive an email confirmation detailing your order. This email serves as a receipt for your purchase, and includes information such as product details, quantity, price, shipping address, and expected delivery dates. Please review the order confirmation carefully and ensure all details are correct. If you notice any discrepancies, contact our customer service immediately at [email protected].

3. Payment Methods

We accept the following payment methods:

  • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Apple Pay and Google Pay

All payments must be made in full at the time of purchase. If there are any issues processing your payment, you will be notified promptly.

4. Pricing and Taxes

All prices listed on our website are in USD and include applicable taxes unless otherwise stated. Prices may change at any time without prior notice due to market conditions, product updates, or promotional activities. Any changes in pricing will be reflected during checkout.

5. Shipping & Delivery

We offer several shipping options to ensure timely delivery of your products:

  • Standard Shipping (3-5 business days)
  • Expedited Shipping (1-2 business days)

Shipping fees are calculated at checkout based on the weight of your order and delivery location. Orders will be processed within 1-2 business days, excluding weekends and holidays. We currently ship to the United States, and international shipping may be available upon request.

For tracking your order, you will receive a shipping confirmation email with tracking details once your order has been dispatched.

6. Returns and Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 30 days of delivery for a full refund or exchange, subject to the following conditions:

  • The product must be unused and in its original packaging.
  • Proof of purchase (receipt or order confirmation) must be provided.
  • Items that are damaged or defective upon arrival are eligible for a full refund or replacement.

To initiate a return or exchange, please contact our customer service team at [email protected]. We will provide you with the necessary instructions.

7. Customer Support

For any inquiries regarding your order or our products, feel free to contact our customer support team:

We aim to respond to all customer inquiries within 24 hours during business days.